LEGAL REFERENCE

Our Legal Framework for Pakistan

md777 operates under a defined set of terms that govern how your account, funds, and data are handled across all supported regions of Pakistan. We keep these conditions...

Terms of UsePrivacy PolicyAccount ConditionsPayment RulesDispute Process
md777 Our Legal Framework for Pakistan

What Our Policy Covers and Why

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

POLICY SUPPORT PATHS

How to Reach Our Policy Team

If you have a question about our terms, an account condition, or a transaction covered by our policy, our support team is available around the clock. We respond to policy-related queries through the channels below and aim to resolve most cases within 24 hours.

Team online

Live Chat

Our live chat connects you directly to a policy-trained agent. Available 24 hours a day, seven days a week, live chat is the fastest path to resolving a terms question or account condition query without waiting for email.

Email Support

Send detailed policy or dispute queries to our dedicated support address. We respond within one business day and keep a written record of each exchange so your case history is always accessible to both parties.

Help Centre

Our self-service help centre holds answers to the most common policy questions, including account ownership rules, fund-handling conditions, and the steps we follow when a withdrawal requires additional verification under our terms.

POLICY TRUST SIGNALS

Why Our Legal Posture Holds Up

We have structured our terms around transparency and accountability, so the signals below reflect operational commitments rather than marketing claims. Each point is verifiable through your account activity...

Clear Account Ownership Rules

Each md777 account is tied to one verified individual. Our terms prohibit shared or transferred accounts and explain the verification...

Defined Dispute Process

Our dispute procedure is written into the terms, not handled case by case. You can raise a formal dispute through...

Data Handling Transparency

We state clearly what account data we collect, how long we retain it, and under what conditions we share it...

Withdrawal Verification Steps

Before releasing a withdrawal, we apply identity checks consistent with the terms you accepted at registration. These steps are documented...

Policy Update Notifications

When our terms change in a way that affects your account rights or payment conditions, we notify you by email...

Jurisdiction-Specific Conditions

Our terms include a section specific to supported Pakistani regions, covering which account features are available, which payment rails are...

POLICY CONSISTENCY CHECK

How Our Legal Pages Stay Aligned

Our legal documentation is maintained as a consistent set across all policy pages. The table below shows how key policy commitments carry through from one section to the next, so there are...

01

Account Terms vs Privacy Policy

Account ownership rules in our terms are mirrored in our privacy policy, ensuring the identity verification steps you complete at registration align with how your data is stored and used.

02

Payment Conditions vs Withdrawal Policy

The fund-handling conditions described in our main terms are consistent with the withdrawal policy, so the timelines and verification steps you read in one document match what applies when you request a payout.

03

Dispute Process vs Support Commitment

Our dispute procedure and our support response commitments are written to the same standard — both reference the same case-tracking system and the same response timelines so there is no gap between them.

04

Data Retention vs Account Closure Policy

Our data retention period is explicitly linked to our account closure conditions, so you know how long your information is held after an account is closed and under what circumstances it is deleted.

05

Jurisdiction Terms vs Payment Rails

The jurisdiction-specific section of our terms names the same payment rails — JazzCash, Easypaisa, SadaPay, Raast — that appear in our payment conditions, keeping the two documents internally consistent.

06

Policy Update Process vs Notification Terms

The process we follow when updating our terms is itself described in the terms, and the notification commitment is restated in our communication policy so you can verify both documents say the same thing.

07

Session Conduct Rules vs Account Suspension Terms

The conduct conditions that can trigger an account review are listed in both the session rules and the suspension terms, so there is no ambiguity about which behaviours fall within or outside permitted use.

POLICY LAYOUT FEATURES

How We Present Our Legal Conditions

Our legal section is structured to reduce friction when you need to find a specific condition quickly. The layout decisions below reflect how we have organised the policy-side...

Plain Language Summaries Each policy section opens with a plain language summary before...
Version History Access Every published version of our terms is archived and dated...
Section-Level Anchors Each clause in our terms has a unique anchor link...
Mobile-Optimised Policy Pages Our legal pages reflow cleanly on mobile so you can...
Search Within Terms A keyword search field sits at the top of our...
Linked Cross-References Where one policy document references another — for example, where...

Common Questions About Our Legal Terms

Our terms specify the governing jurisdiction and state that they apply to accounts accessed where local law permits. The jurisdiction clause is in the opening section of our terms and is the starting point for any formal dispute.

Open your account dashboard, navigate to the support section, and select the dispute option. Fill in the transaction reference and a brief description. We log the case and send a written acknowledgement within one business day.

No. Our terms prohibit account transfers. Each account is tied to the verified identity used at registration. Attempting to transfer or share an account may trigger a suspension under the conduct conditions in our terms.

Our data retention policy states the period for which we hold account records after closure. The exact duration is in the data section of our privacy policy, and it aligns with the account closure conditions in our main terms.

We notify active accounts by email when material changes take effect and post a summary on the policy page. Continued use of md777 after the effective date of a change constitutes acceptance of the revised terms.

The payment conditions section of our terms covers all active rails — JazzCash, Easypaisa, SadaPay and Raast — and notes any processing-specific rules that apply to each method, including verification steps for larger withdrawals.

Our terms list the specific behaviours that constitute a breach, including use of automated tools, multiple accounts, and misrepresentation of identity. The list is exhaustive, not illustrative, so you can check exactly what is and is not permitted.